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Salesforce & MuleSoft

What our colleagues say

Meet Anja | Senior Consultant IT & Salesforce Consultant
Meet Anja | Senior Consultant IT & Salesforce Consultant
“When I have free time, I like to spend it doing yoga, playing guitar or learning Japanese.”

Hi Anja, you have been working as an IT consultant at diconium for more than 6 years now and already have a total of 20 years of professional experience in the industry. Where does your enthusiasm for the IT field come from?

That was in my school days. My father started his own business when I was 11. Our children’s room became his office. He taught himself programming and created websites. Being online for the first time, dialing in via ISDN, we experienced all that live as children. When I was 16 or 17, I had the opportunity to take IT as an elective subject. IT and business studies were my best subjects, so it was relatively obvious to go in the direction of business informatics.

And how did you eventually come to work for diconium?

diconium was recommended to me by a friend seven years ago. The mindful atmosphere of the interview, the warm welcome in the first weeks as well as the many options to learn, grow and network made that choice easy. From the start, I had the feeling that my opinion mattered and is taken seriously.

Reflecting on your past projects, which one sticks out for you and why?

What really stands out for me is not so much a single project but the team spirit. Knowing the strengths and interests of each other, everybody has their eyes on both team happiness and project success. It’s an atmosphere where nobody is reluctant to reach out to others for help.

Read the full interview

Join us to build our Salesforce competence center!

For over 25 years, we have been accompanying companies on this path as a partner with our entire expertise. End-to-end: from strategy, technology and data to organization and transformation. 

Our Salesforce Competence Center is a specialized unit within the company. All employees are located in one of our offices worldwide and are specialized experts focusing on different clouds.
This unit ensures the exchange of experience and knowledge gained in various projects. With this approach, the company is well equipped to respond to the needs and requirements of customers and offer the best possible solutions.

Our mission

For over 25 years, we have made it our mission to create digital champions. While at that time we focused on digital transactions, today we map the entire customer journey and provide all the services necessary to create and optimise the digital business capabilities of our clients. At the same time, we put the end customer at the centre to provide them with an optimal and personalised experience at all touchpoints.

Our mission
Who are we

Who are we

We are a community for Salesforce enthusiasts to create a mutually supportive and positive learning environment where everyone has the opportunity to develop project and industry specific skills that in turn drive the growth of the Salesforce practice at diconium.

How do we work?

The Salesforce Competence Centre is structured across the global diconium group and brings all experts together remotely or on-site to share experience and knowledge. This enables diconium to translate the needs and requirements of its customers into the best possible solutions.

How do we work?

If you want to make a difference, this is the right place.

What we do? We create digital champions!
To achieve this, we build on three pillars that drive us forward and make each member of our team even stronger.

We're the game-changers of digital transformation, supporting trailblazers of the most important industries in mastering digitalization and making consumer behavior more sustainable.

We are independent in the way we think and act: We work on a global scale for market leaders and hidden champions, supported by the power of our parent company Volkswagen.

Our employees are our greatest asset. Together we master technological challenges from various angles. With state-of-the-art tools and a corporate culture that strengthens our team spirit as much as our individual development.

Our credo: one for all, all for one! In diverse, interdisciplinary teams with over 2,000 connected colleagues we work together in many ways from remotely to onsite in one of our worldwide offices in Europe, North America and Asia.

But then again, are locations that important? Creativity knows no limits anyways. So we don't set any. Instead, we develop the environment in which you can create – in line with our core values courage, mindfulness, collaboration and impact. In other words: We want to be courageous, show mutual respect, work together as a team and achieve something great.

Where do we focus on?

Salesforce offers a whole ecosystem of clouds on their platform. As a Salesforce Partner, diconium currently focuses on:

Experience Cloud

Marketing Cloud


Sales Cloud

Service Cloud

Our Onboarding

Your hardware will be send out to you approximately one week before the start, right to your home address.

You'll be part of a 3-day virtual onboarding event on an international level.

Meet your new colleagues in person at get-together events at the respective locations. The dress code is 'Be yourself.'

Your onboarding buddy will accompany you personally and professionally during your first weeks.

The Marketing Connect App
diconium app Marketing Cloud Extension

Our AppExchange app simplifies email campaigns in Salesforce Sales and Marketing Clouds by selecting leads/contacts and templates, and integrating target audiences in the same system without compromising the quality of the communication.

View the app on Salesforce AppExchange

diconium Salesforce Whitepapers

Customer is king & queen!

Customer Service is easier, faster and better with automation tools.Our two diconium Salesforce whitepapers will provide you with important insights into:

  1. Efficient case routing techniques to increase agent’s productivity and customer satisfaction.
  2. Choosing suitable channels for customer's needs by being available to the customer anytime and every time.