Senior Service Manager (all genders)

diconium digital solutions • Berlin, Hamburg, Karlsruhe, Munich, Stuttgart

Berlin, Hamburg, Karlsruhe, Munich, Stuttgart

Are you looking for an innovative, agile working environment in the e-commerce sector with an impact on champions as well as hidden champions? Then you have come to the right place! Become a pioneer of digital transformation and support our team!

Your duties

  • As Senior Service Manager you are responsible for the coordination and processing of customer requests and manage our software applications based on Hybris, Intershop, commercetools, Adobe Experience Manager or pure Java applications in day-to-day operation

  • Based on your solid professional experience in 2nd and 3rd level support or your project management experience (ideally in an E-Commerce environment), you are the central contact person for all questions regarding our applications

  • You manage a team of proven E-Commerce specialists and develop concepts for the trouble-free operation of our customers' E-Commerce solutions

  • You help us to build up know-how in connection with new technologies and structure our support according to the requirements of our customers

Your profile

  • You have a degree in Computer Science or have successfully completed a comparable apprenticeship

  • Your good technical understanding combined with your high communication and problem-solving skills make you a valuable employee with a strong service orientation

  • Organizational skills and a pleasure in dealing with customers, ideally also in English, round off your competence profile

  • Fluent German is required

  • You have experience as a project manager or have already led a team

  • Experience with high-load systems is a plus

Our offer

  • Born digital: Benefit from our many years of experience and our agile up-to-date culture
  • Life-Work-Balance: Decide for yourself where and when you work: across locations in the Digital Workspace, part-time, completely flexible, taking a sabbatical – no problem with us.
  • Appreciation: We rely on flat hierarchies and are respectful, loyal and appreciative.
  • Perspectives: We offer very different and individually tailored career models and a steep learning curve.
  • Benefits: In addition to retirement provisions, employee discounts and a wide range of sports activities, we offer great company outings and legendary parties.
  • Hybrid Work: We support you in working from home in a healthy and well-equipped manner. Remote onboarding included, of course!

diconium at a glance


Volkswagen, Bosch, Kodak Alaris and SICK, amongst others


In a modern and flexible working environment we live our 4 core values #courage, #mindfulness, #collaboration and #impact.


In diverse, interdisciplinary teams we work together in many ways from remotely to onsite in one of our worldwide offices in Europe, North America and Asia.


Innovation & Strategy, Customer Experience, Data & AI, Commerce Solutions, Technology Solutions, Digital Transformation


Over 2,000 employees from more than 70 nations

Your contact person is
... Sofia

... Sofia

We are looking forward to receiving your application via our online form in an uncomplicated way with just your CV! If you have any questions, feel free to reach out.


"It was immediately obvious to me that I wanted to work here. So that's what I did."
"It was immediately obvious to me that I wanted to work here. So that's what I did."