Senior Service Manager (all genders)

diconium digital solutions • Berlin, Hamburg, Karlsruhe, Munich, Stuttgart

HYBRID WORKPLACE – FREE YOURSELF FROM TIME AND SPACE
Remote Work at diconium
Remote Work at diconium

Let’s be honest: it doesn’t matter where we work. But how we work. At diconium, we call it Hybrid Workplace: our way of matching self-determined work and individual needs with collaboration, teamwork and business requirements. Just work the way that suits you best.

And we can prove it to you: We are currently offering selected colleagues three exceptional trips through Europe. Each of them is an eight-week working and living experience. This is drive your life.

Berlin, Hamburg, Karlsruhe, Munich, Stuttgart

Are you looking for an innovative, agile working environment in the e-commerce sector with an impact on champions as well as hidden champions? Then you have come to the right place! Become a pioneer of digital transformation and support our team!

Your duties

  • As Senior Service Manager you are responsible for the coordination and processing of customer requests and manage our software applications based on Hybris, Intershop, commercetools, Adobe Experience Manager or pure Java applications in day-to-day operation

  • Based on your solid professional experience in 2nd and 3rd level support or your project management experience (ideally in an E-Commerce environment), you are the central contact person for all questions regarding our applications

  • You manage a team of proven E-Commerce specialists and develop concepts for the trouble-free operation of our customers' E-Commerce solutions

  • You help us to build up know-how in connection with new technologies and structure our support according to the requirements of our customers

Your profile

  • You have a degree in Computer Science or have successfully completed a comparable apprenticeship

  • Your good technical understanding combined with your high communication and problem-solving skills make you a valuable employee with a strong service orientation

  • Organizational skills and a pleasure in dealing with customers, ideally also in English, round off your competence profile

  • Fluent German is required

  • You have experience as a project manager or have already led a team

  • Experience with high-load systems is a plus

Our offer

  • Born digital: Benefit from our many years of experience and our agile up-to-date culture
  • Life-Work-Balance: Decide for yourself where and when you work: across locations in the Digital Workspace, part-time, completely flexible, taking a sabbatical – no problem with us.
  • Appreciation: We rely on flat hierarchies and are respectful, loyal and appreciative.
  • Perspectives: We offer very different and individually tailored career models and a steep learning curve.
  • Benefits: In addition to retirement provisions, employee discounts and a wide range of sports activities, we offer great company outings and – hopefully soon again – legendary parties.
  • Corona can't stop us: We remain steady even in stormy times & provide you with the support you need to work from home in a healthy and well-equipped manner. Remote onboarding included, of course!
Your contact person is
Sofia Semnet

Sofia Semnet

Your contact person is Sofia. We are looking forward to receiving your application via our online form in an uncomplicated way with just your CV! If you have any questions, feel free to reach out.
 

+497112992658

diconium at a glance

CLIENTS

Volkswagen, Bosch, Kodak Alaris and SICK, amongst others

EMPLOYEES

Over 1,000 employees from more than 50 nations

LOCATIONS

13 offices worldwide, including Stuttgart, Berlin, Hamburg, Munich, Wolfsburg, Lisbon, Bangalore and San José

PORTFOLIO

Innovation & Strategy, Customer Experience, Data & AI, Commerce Solutions, Technology Solutions, Digital Transformation

Videos
"It was immediately obvious to me that I wanted to work here. So that's what I did."
"It was immediately obvious to me that I wanted to work here. So that's what I did."
Similar jobs
We evaluate all jobs for you in order to suggest similar jobs that match the tasks and required skills.