Consultant Service- & Process-Design (all genders)

diconium data • Berlin, Hamburg, Munich, Stuttgart

Berlin, Hamburg, Munich, Stuttgart

Diconium is a specialist in the fields of data and artificial intelligence. Whether in the areas of search, social and content, personalization and analytics, data engineering or data science - our expertise helps our customers to collect the right data at the right time, to forecast services and offers and thus to make data-driven decisions. Become a part of the diconium data family and support us on our Data & AI journey!

Your duties

  • As a Service & Process Designer you have a cross-functional role and ensure that "Customer Centricity & Experience" are at the heart of every customer project.
  • You define concepts and prototypes of Data products and services and test them with end users and internal/external stakeholders.
  • You will prepare different information from data, qualitative feedback, hypotheses, etc. in an understandable way and visualize the gained insights in meaningful presentations.
  • You will facilitate various types of workshops with cross-functional teams and internal/external stakeholders.
  • You will experiment, test and develop product or service ideas for consulting approaches in the early stages of the innovation process.
  • You design, implement and measure service experiences and connect business propositions to the appropriate details.
  • You support our clients in identifying and developing new growth opportunities within the existing product and service landscape.
  • You create user journeys or process flows to identify issues and design solution approaches in collaboration with your team.

Your profile

A successfully completed degree in the field of design or a business or social science degree is helpful, but not a mandatory requirement

Strong interest in digital products, services and business models

Initial experience in designing and facilitating customer workshops using appropriate methods (e.g. Design Thinking, Design Sprint, etc.)

Pleasure in moderating in different formats as well as in consulting and supporting (enterprise) customers

+2-3 years of relevant work experience

Language skills: English, German

Our offer

  • Born digital: Benefit from our many years of experience and our agile up-to-date culture
  • Life-Work-Balance: Decide for yourself where and when you work: across locations in the Digital Workspace, part-time, completely flexible, taking a sabbatical – no problem with us.
  • Appreciation: We rely on flat hierarchies and are respectful, loyal and appreciative.
  • Perspectives: We offer very different and individually tailored career models and a steep learning curve.
  • Benefits: In addition to retirement provisions, employee discounts and a wide range of sports activities, we offer great company outings and – hopefully soon again – legendary parties.
  • Corona can't stop us: We remain steady even in stormy times & provide you with the support you need to work from home in a healthy and well-equipped manner. Remote onboarding included, of course!
Your contact person is
Ferdinand Einspannier

Ferdinand Einspannier

Your contact person is Ferdinand. We are looking forward to receiving your application via our online form in an uncomplicated way with just your CV! If you have any questions, feel free to reach out.


diconium at a glance


Volkswagen, Bosch, Kodak Alaris and SICK, amongst others


Over 1,000 employees from more than 50 nations


13 offices worldwide, including Stuttgart, Berlin, Hamburg, Munich, Wolfsburg, Lisbon, Bangalore and San José


Innovation & Strategy, Customer Experience, Data & AI, Commerce Solutions, Technology Solutions, Digital Transformation

*Sound on!* The diconium success story in fast motion
*Sound on!* The diconium success story in fast motion