For over 25 years, we have been accompanying companies on this path as a partner with our entire expertise. End-to-end: from strategy, technology and data to organization and transformation.
Our support and operations team is a specialized unit within the company. All employees are located in one of our offices worldwide. This unit is responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to the customers.
As a S&O team our main vision is to establish lean scalable support processes for platform customers, to enable low-risk releases and also identify & address bottlenecks.
As SRE we focus on bringing the software development view to the Service Management by defining Service Level Indicator (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to reduce the MTTR (Mean Time to Resolve) and bringing more observability to the distributed systems, and also introducing Error budgets
The S&O team is structured across the global diconium group and brings all experts together remotely or on-site to share experience and knowledge. This enables diconium to translate the needs and requirements of its customers into the best possible solutions.
SRE is a unique approach to manage application lifecycle and service management. As a S&O team, diconium currently focuses on:
…is a variety of services in different areas.
Improvement suggestions (performance, reliability, availability), Continuous improvements and Automation, Consultation (Deployment Automation/CICD)
Execution of preprod and prod deployments, Process Ownership
Optimizing the performance and improving the reliability and Bug fixing.
Incident-Problem-Defects-Management,24/7 Escalation Management, Infrastructure Management
Application Health Monitoring, Synthetic monitoring of business-critical processes and many others.
Define Service & Support Model, Process Implementation, Go Live preparation
GitLab, Terraform, CI/CD, Docker, commercetools, SAP Hybris, Kibana, Checkmk, New Relic, Cloud Foundry, Kubernetes, Adobe Experience Manager
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CARIAD is building the leading tech stack for the automotive industry to make automotive mobility safer, more sustainable and more comfortable in a new way.
We Charge is the smart service that allows you to charge your ID. Model at home and across Europe at currently over 340.000 charging points load relaxed.
