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Service & Operations

Get to know our Service & Operations Team

For over 25 years, we have been accompanying companies on this path as a partner with our entire expertise. End-to-end: from strategy, technology and data to organization and transformation.

Our support and operations team is a specialized unit within the company. All employees are located in one of our offices worldwide. This unit is responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to the customers.

Our mission

As a S&O team our main vision is to establish lean scalable support processes for platform customers, to enable low-risk releases and also identify & address bottlenecks.

Our mission
Who are we?

Who are we?

As SRE we focus on bringing the software development view to the Service Management by defining Service Level Indicator (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to reduce the MTTR (Mean Time to Resolve) and bringing more observability to the distributed systems, and also introducing Error budgets

How do we work?

The S&O team is structured across the global diconium group and brings all experts together remotely or on-site to share experience and knowledge. This enables diconium to translate the needs and requirements of its customers into the best possible solutions.

How do we work?

What we offer…

…is a variety of services in different areas.

Architecture

Improvement suggestions (performance, reliability, availability), Continuous improvements and Automation, Consultation (Deployment Automation/CICD)

Deployment

Execution of preprod and prod deployments, Process Ownership

Development

Optimizing the performance and improving the reliability and Bug fixing.

Live Operations

Incident-Problem-Defects-Management,24/7 Escalation Management, Infrastructure Management

Observability

Application Health Monitoring, Synthetic monitoring of business-critical processes and many others.

Onboarding

Define Service & Support Model, Process Implementation, Go Live preparation

Where do we focus on?

SRE is a unique approach to manage application lifecycle and service management. As a S&O team, diconium currently focuses on:

Incident Response

Reducing the toil

Application monitoring

Design, build, improve, operate and maintain systems.

More about us

Technology Stack

GitLab, Terraform, CI/CD, Docker, commercetools, SAP Hybris, Kibana, Checkmk, New Relic, Cloud Foundry, Kubernetes, Adobe Experience Manager

What are we doing concretely?

Get an insight in our projects.

CARIAD

CARIAD is building the leading tech stack for the automotive industry to make automotive mobility safer, more sustainable and more comfortable in a new way.

We Charge:

We Charge is the smart service that allows you to charge your ID. Model at home and across Europe at currently over 340.000 charging points ⁠load relaxed.

Some of our clients
  • STIHL
  • HÄFELE